Refund Policy

Solizone offers monthly and annual subscription plans. When you subscribe to a paid plan, you are charged at the beginning of each billing cycle. Subscriptions provide access to premium features for the duration of the paid period.

We offer refunds in the following circumstances:

• Annual subscriptions: within 14 days of initial purchase if you have not substantially used the paid features
• Technical issues: if a billing error or platform failure prevents you from accessing paid features you were charged for
• Duplicate charges: if you were charged multiple times for the same subscription period

Monthly subscriptions are generally non-refundable after the billing date. If you cancel a monthly subscription, you retain access until the end of the current billing period.

All billing is handled securely through Stripe. Charges appear on your statement as "SOLIZONE" or "SOLIZONE INC". If you believe you have been charged incorrectly, please contact our support team within 30 days of the charge. We will investigate and resolve any legitimate billing disputes promptly.

We understand that exceptional circumstances arise. If you experience a serious medical emergency, a verifiable technical failure on our end, or another extraordinary situation that prevented your use of the Platform, please contact our support team. We review these requests on a case-by-case basis and will do our best to find a fair resolution.

To request a refund or dispute a charge, contact us at info@solizone.com with your account email and a description of the issue. We aim to respond to all refund requests within 3 business days.